Frequently Asked Questions


SHIPPING/GENERAL ORDERING

 I just placed an order – will I get a confirmation from you? Yes! After submitting an order shipping within the United States, you should be taken to a page that provides an order confirmation number. Within a few moments, you will receive a confirmation email from us. After your order has finished processing and is ready to ship (for domestic orders with ground shipping, allow up to five business days), you will receive a second email that provides the tracking information for your shipment. Please contact Customer Service (service@mariamunn.com) if you have not received your confirmation emails. 

I just placed an order, but I need to change the shipping address. How do I do that? Because we process orders so quickly, we are typically unable to make changes to a shipping address. Please contact Customer Service (customerservice@mariamunn.com) as soon as you can if you need to change your shipping address.

I am ordering several items that need to be shipped to different shipping addresses. How do I indicate that? As of right now, we are only able to accept one shipping address per order. If you need items to ship to different addresses, it would be best to place them as separate orders.

I need to use two credit cards on my online order – how do I do that? At this time, we are only able to process one credit card per online order. (This includes Visa, MasterCard, or American Express gift cards.)

I just placed an order. How will it be shipped to me? All domestic orders and returns are shipped via UPS (United Parcel Service) or United States Postal Service (USPS). Your tracking email will provide you with the carrier and tracking information for your shipment. 

Will a signature be required for delivery of my order? Only shipments of fine jewelry require a signature upon delivery.

Do you offer expedited shipping? Yes! On the checkout page, you will see all of your available shipping options (Ground, 2 Business Day, and Next Business Day). For expedited orders to ship same-day, they must be placed before noon central time. (For example, if you place an order at 2pm Central Time on a Wednesday with Next Business Day shipping, it will not leave our facility until the following business day (Thursday). It would be delivered the business day after that (Friday).

Do you ship internationally? Currently we ship to the USA.  Fulfillment is done out of Miami, FL for the US.

DISCOUNTS AND PROMOTIONS

I have a discount code. How do I add that to my order? Discount codes can be entered in the Coupon Code field in your Shopping Bag, and they must be applied before the order is submitted. When placing your order, enter the code and click “APPLY” – you will see the discount apply and the total change before you enter your payment information.

I have two discount codes. How do I enter both? We are only able to apply one discount code per order.

How do your promotions work? All promotions are limited to the specified dates/times and cannot be applied to previous purchases, gift card purchases, sales tax, or shipping charges. Promotions cannot be combined.

WHOLESALE INQUIRIES

How can I sell Maria Munn jewelry in my boutique/store? Thank you for your interest! Contact our wholesale team at sales@mariamunn.com for more information.

RETURNS

What is your return policy? mariamunn.com: Maria Munn, LLC  Any unworn merchandise you would like to return for a full refund must be sent back to Maria Munn, LLC within 15 business days of receipt of product. Items are eligible for an exchange for up to 15 days after the receipt of product.

How long does it take for returns and exchanges to be processed? Please allow up to 15 business days for the processing of returns and exchanges. Depending on your financial institution, refunds can take up to five business days to appear on your credit card/bank statement.

JEWELRY CARE

How do I clean my Maria Munn jewelry? Because our fashion jewelry is 14K Gold plated or 18k Gold gold plated, it is possible for the plating to fade over time from continuous wear. This is unavoidable over the lifetime of any plated jewelry. Because of this, we do recommend that our customers are cautious when washing their hands, swimming, exercising, cleaning, or styling their hair, as soaps, chlorine, detergents, cleaning agents, and hair products can remove the plating. 

Find more information and fine jewelry care instructions here.

Can you wear gold plated jewelry in the shower? We recommend taking your gold plated jewelry off before you get in the shower, as it can damage the plating. This protects your jewelry’s shine by avoiding contact with agents such as soaps, lotions, and hair and cleaning products.